The lotus Notes client crash multiple time per days, immediately after the user receive a Sametime chat. Here is the crash log from his computer. Every crash log look the same:
############################################################
### FATAL THREAD 57/70 [ notes2: 1684: 1134]
### FP=0x283ef3c4, PC=0x00000000, SP=0x283ef384
### stkbase=283f0000, total stksize=20480, used stksize=3196
### EAX=0x13cca700, EBX=0x283ef3d0, ECX=0x13cca7b8, EDX=0x283ef3a0
### ESI=0x7767dd88, EDI=0x283ef3c0, CS=0x0000001b, SS=0x00000023
### DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246
Exception code: c0000005 (ACCESS_VIOLATION)
############################################################
[ 1] 0x77657186 ole32.CoTaskMemRealloc+3868 (21ddba68,0,17,0)
[ 2] 0x7767e2a2 ole32.CoCreateInstanceEx+215 (21ddba68,0,17,0)
[ 3] 0x7767e203 ole32.CoCreateInstanceEx+56 (21ddba68,0,17,0)
[ 4] 0x7767e1bc ole32.CoCreateInstance+52 (21ddba68,0,17,70dc8848)
[ 5] 0x70dc87da audioses.DllGetClassObject+19088 (40000,3dabb6c9,284bfc98,70dc3f78)
[ 6] 0x70dc8380 audioses.DllGetClassObject+17974 (13aa3b28,0,40000,30d40)
[ 7] 0x6eb2174a DSOUND.DirectSoundCreate8+21998 (284b0f70,0,284bf094,284bf0bc)
[ 8] 0x6eb21428 DSOUND.DirectSoundCreate8+21196 (284bf138,284b0f70,0,284bf094)
[ 9] 0x6eb1d33d DSOUND.DirectSoundCreate8+4577 (284bf7a8,0,284bf6c8,284bf6c8)
[10] 0x6eb1f9af DSOUND.DirectSoundCreate8+14419 (0,284bf5d0,3,13b43cf8)
[11] 0x6eb1cb21 DSOUND.DirectSoundCreate8+2501 (3,0,284bf870,284bf5d0)
[12] 0x6eb1caa8 DSOUND.DirectSoundCreate8+2380 (3,0,3,283eff70)
[13] 0x6eb1d181 DSOUND.DirectSoundCreate8+4133 (0,1,0,77a6c1a0)
[14] 0x6eb1d26e DSOUND.DirectSoundCreate8+4370 (284bf870,0,0,1)
[15] 0x7f2b2d03 jsoundds.Java_com_sun_media_sound_DirectAudioDevice_nService@20+968 (0,5fdd133b,0,0,0)
[16] 0x77d7e4b6 ntdll.RtlInitializeExceptionChain+99 (7f2b2ce5,0,0,0,0)
[17] 0x77d7e489 ntdll.RtlInitializeExceptionChain+54 (7f2b2ce5,0,0,198,0)
Look like it is related with the Sound Sametime try to generate when receiving a new chat.
What will you do to fix this issue?
Disable sound notification
try a different sound?
Upgrade direct x
We already try to re-install notes and it doesn't make any difference.
The user already has FP1 installed.
 
Feedback number WEBB7WCRNU created by ~Alexis Chujumiplopflar on 09/29/2009
Status: Open
Comments:
 Notes client Crash often (~Alexis Chujumi... 29.Sep.09)
 . . Notes client Crash often- DLL not ... (~Keiko Nontoopl... 30.Sep.09)
. . . . More (~Hal Rekimarett... 30.Sep.09)
. . . . . . So far (~Alexis Chujumi... 1.Oct.09)
. . . . . . . . Crash Again (~Alexis Chujumi... 5.Oct.09) |
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